5 Online Basics Your Business Needs to Survive

Photo by Austin Distel on Unsplash

It’s no secret that the Internet has taken over the world. Many of us would now have a difficult time living without it, relying on it to find information for our common questions, get directions to our destinations, and even interact with the people in our lives.

Countless businesses have leveraged the ubiquity and power of it to fuel their own popularity and success, but a number of businesses are still reluctant to get involved in the online marketing game — usually due to fears of the cost, or intimidation at the notion of change.

You don’t need to go all-out with an online strategy, but if you want to build a reputation — or at least satisfy your existing customers — there are some online basics you’ll need to put in place. These are the bare-minimum features every modern business should have:

1. A website. If you don’t have a website, you’re behind the times. Your website will serve as the hub for the rest of your inbound marketing strategy, serving as the final destination for your directional efforts. It’s a place where people can reach out and contact you, giving you the opportunity to get new customers and leads. But even more importantly, it’s a place where people already familiar with your brand can find more information about you, such as where you’re located and what your services are. It’s also a marker of legitimacy; if a prospective customer finds out you don’t have a website, they may not take you as seriously, or may believe you don’t keep pace with modern trends.

2. A social media presence. It’s also important to have some kind of social media presence. It’s not absolutely necessary to post every day or go out of your way to build an audience (though I highly encourage this), but you should at least fill out the basic information in profiles on platforms like Facebook, Twitter, and Instagram. Again, this serves as a marker of legitimacy, showing the “realness” and modernity of your company. It’s also a way to get in front of people who are specifically searching for you on these outlets.

3. A base of local citations. Local citations are brief entries or descriptions of your company in off-site locations, such as third-party local directories or review sites. Chances are, even if your business doesn’t have a website or social media profile, it’s already got a handful of local citations in existence due to customer reviews or mentions of your business. Because they’re there, you might as well take advantage of them. Peruse popular sites like Yelp or TripAdvisor, and make any corrections to information like your company name, address, and phone number. It’s good for local SEO and general visibility alike.

4. Regular updates. It’s not enough to simply establish a presence; you also have to take the effort to update that presence whenever necessary to keep your audience in the loop. As an important example, if your company changes locations, you’ll need to update your address on your website, social media profiles, and possibly, your local citations as well. The same is true if you change your hours, or even if you offer new products or services. Take the effort to keep your audience updated.

5. Easy contact options. Much of the reason you need an online presence is to give online users an easier way to connect with you; you’ll want to make that potential connection as easy as possible by including many varied contact options. For example, you’ll need to at least include a phone number and contact form on your website, and perhaps a live chat feature as well. You’ll also need to reliably respond to people who reach out to you on social media channels.

Beyond the Basics

If you have the preceding five basics in place, you can count yourself as meeting the minimum threshold for modern visibility. But if you want to go beyond those basics, you can start getting involved in some entry-level strategies that can afford you some measure of escalation and improvement:

· Optimization. Optimization (specifically search engine optimization — SEO) is the process of making changes to your site and online presence to increase its visibility in search engines like Google.

· Ongoing content. Developing an ongoing content strategy helps you stay relevant to your social media audience, provides more information to your customers, increases customer loyalty and brand recognition, and can even improve your search rankings. I highly encourage maintaining a regular blog.

· Social engagement. Reach out to new people who might be interested in your brand on social media. Building an audience will make you more authoritative, and might even earn you some new leads.

· Growth. Once you get your foot in the door, it will be easier to escalate the visibility and reputation of your brand with more content, more followers, and more online marketing tactics.

Try to keep an open mind about the possibilities for online marketing, even if your industry is an old one, and even if you’re used to more traditional means of marketing and advertising. Simply establishing a baseline presence can have an enormous benefit for your current and potential future customers alike, providing information, direction, and additional visibility.

Going beyond that, with the framework of a content marketing and SEO campaign, you’ll start seeing traffic and engagements in a matter of weeks.

For more content like this, be sure to check out my podcast, The Entrepreneur Cast!

CEO of EmailAnalytics (emailanalytics.com), a productivity tool that visualizes team email activity, and measures email response time. Check out the free trial!

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